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Privacy Policy (SMS Communications)

Privacy Policy (SMS Communications)

Effective Date: 8.1.2026
 

1. Overview

Greater Spokane County Meals on Wheels (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our SMS (text messaging) communications.

2. Information We Collect

When you opt in to receive SMS communications, we may collect:

  • Your mobile phone number

  • Your name (if provided)

  • Communication preferences

  • Message interaction data (e.g., responses, opt-out status)

We may also collect operational data related to services (e.g., delivery updates, volunteer scheduling).

3. How We Use Your Information

We use your information to:

  • Send service-related messages (e.g., delivery updates, route assignments, schedule changes)

  • Communicate with volunteers, clients, and staff

  • Provide program updates or important notifications

  • Respond to inquiries or requests

  • Improve our communication systems and service delivery

4. SMS Consent and Data Sharing

No mobile opt-in or text message consent will be shared with third parties or affiliates.

We do not sell, rent, or share your SMS consent or personal information with third parties for marketing purposes.

We may share information only when necessary to:

  • Operate our messaging platform (e.g., SMS service providers)

  • Comply with legal obligations

  • Protect the safety and security of our clients, volunteers, and organization

All vendors are required to maintain confidentiality and data security.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Choices

You may opt out of SMS communications at any time by:

  • Texting STOP to any message

  • Contacting us directly at 509-924-6976

For assistance, text HELP.

7. Data Retention

We retain your information only as long as necessary to fulfill communication purposes, comply with legal requirements, and support operational needs.

8. Accessibility of This Policy

This Privacy Policy is:

  • Available on all web forms where SMS consent is collected

  • Linked in the footer of our website

  • Referenced in SMS communications when applicable

9. Contact Us

If you have questions about this Privacy Policy, please contact:

Meals on Wheels Greater Spokane County
12101 E Sprague Ave Spokane Valley, WA 99206


509-924-6976
info@gscmealsonwheels.org
mowgsc.org

Terms and Conditions (SMS Messaging)

Terms and Conditions (SMS Messaging)

Effective Date: 8.1.2026

1. Program Description

By opting in to receive SMS messages from Meals on Wheels Greater Spokane County, you agree to receive text messages related to:

Clients and Participants:

  • Meal delivery updates

  • Service changes or delays

  • Program notifications

Volunteers:

  • Route assignments and scheduling

  • Shift reminders or urgent coverage needs

  • Operational updates

Staff / Applicants:

  • Application status updates

  • Onboarding information

  • Internal coordination messages

2. Message Frequency

Message frequency may vary depending on your role and level of engagement (e.g., daily route updates vs. occasional notifications).

3. Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

4. Opt-Out Instructions

You may opt out at any time by texting:

STOP

After opting out, you will no longer receive SMS messages unless you re-enroll.

5. Help Instructions

For assistance, text: HELP

Or visit: mowgsc.org/privacypolicy

6. Supported Carriers

SMS delivery is subject to your mobile carrier’s availability. We are not responsible for delayed or undelivered messages.

7. Privacy

Your information is handled in accordance with our Privacy Policy:
mowgsc.org/privacypolicy

8. Changes to Terms

We may update these Terms from time to time. Updates will be posted on our website with a revised effective date.

9. Contact Information

Meals on Wheels Greater Spokane County
12101 E Sprague Ave Spokane Valley, WA 99206
509-924-6976
info@gscmealsonwheels.org
mowgsc.org

Terms & Conditions
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